Last Updated: 17 June 2024

At Just CliQ, we strive to ensure customer satisfaction with our services. This Refund and Returns Policy outlines the conditions under which refunds and returns are processed for bookings made on our platform. By using our services, you agree to this policy.

1. General Policy

  • All refund and return requests must be submitted through our customer support team at refund@just-cliq.com or by calling +250 794 410 487.
  • Refunds and returns are subject to the terms and conditions of the individual service providers (e.g., vacation home owners, drivers, restaurants) available on our platform.

2. Vacation Home Bookings

  1. Cancellation by Customer:

    • Customers can cancel their booking according to the cancellation policy specified at the time of booking.
    • Refunds for cancellations will be processed based on the service provider’s policy, which may include full refunds, partial refunds, or no refunds, depending on the timing of the cancellation.

  2. Cancellation by Service Provider:

    • If a service provider cancels a booking, customers are entitled to a full refund.
    • Just CliQ will facilitate the refund process and communicate with the customer regarding the cancellation and refund status.

  3. No-Show Policy:

    • No refunds will be issued for no-shows unless specified by the service provider’s cancellation policy.

3. Driver Booking Services

  1. Cancellation by Customer:

    • Customers can cancel driver bookings according to the cancellation policy specified at the time of booking.
    • Refunds for cancellations will be processed based on the service provider’s policy, which may include full refunds, partial refunds, or no refunds, depending on the timing of the cancellation.

  2. Cancellation by Driver:

    • If a driver cancels a booking, customers are entitled to a full refund.
    • Just CliQ will facilitate the refund process and communicate with the customer regarding the cancellation and refund status.

  3. No-Show Policy:

    • No refunds will be issued for no-shows unless specified by the service provider’s cancellation policy.

4. Restaurant Reservations

  1. Cancellation by Customer:

    • Customers can cancel their restaurant reservations according to the cancellation policy specified at the time of booking.
    • Refunds for cancellations will be processed based on the service provider’s policy, which may include full refunds, partial refunds, or no refunds, depending on the timing of the cancellation.

  2. Cancellation by Restaurant:

    • If a restaurant cancels a reservation, customers are entitled to a full refund.
    • Just CliQ will facilitate the refund process and communicate with the customer regarding the cancellation and refund status.

  3. No-Show Policy:

    • No refunds will be issued for no-shows unless specified by the service provider’s cancellation policy.

5. Refund Process

  • Once a refund request is approved, the refund will be processed to the original payment method used for the booking.
  • Refund processing times may vary depending on the payment method and financial institution.
  • Just CliQ will notify customers of the refund status via email.

6. Dispute Resolution

  • In case of disputes regarding refunds and returns, customers are encouraged to contact Just CliQ’s customer support team.
  • Just CliQ will work to resolve disputes in accordance with this policy and the service provider’s terms.

7. Changes to this Policy

  • Just CliQ reserves the right to modify this Refund and Returns Policy at any time. Any changes will be effective immediately upon posting on our platform.
  • Customers are encouraged to review this policy periodically to stay informed of any updates.

8. Contact Information

For any questions or concerns about this Refund and Returns Policy, please contact us at:

Just CliQ
Email: refund@just-cliq.com
Phone: +250 794 410 487